Maintenance tips
The best advice we can give you for the maintenance of your Marie Martens bag is to pamper it regularly like your own skin!
Indeed, the leather of your handbag is a natural material which deserves a simple but regular maintenance--ideally at least once every three months!
It is a question of cleaning, nourishing and protecting in order to keep the leather's brightness and its flexibility.
Use professional cleaning products adapted to leather and a clean dry cloth.
Do not neglect any corner! And don't forget: it's best to test the cleaning products on a discreet part of your bag beforehand.
In short: take care of your Marie Martens bag and you'll keep it longer (with pride) it will do the planet and yourself good!You'll both see life in pink! Maximum feel good guaranteed ✨
Delivery & Returns
SHIPPING YOUR PACKAGE
Deliveries are made in Metropolitan France and abroad. Items in stock will be dispatched within a maximum of ten (10) working days after your Order has been registered.
Orders are delivered at the Customer's expense, to the Customer's home address or to the address indicated by the Customer during the order process. It is the Customer's responsibility to verify the accuracy of the information provided in the Order.
Once the Order has been dispatched, average delivery times are as follows:
2 to 5 working days by Colissimo for France and Belgium
5 to 10 working days by international Colissimo or DHL for the rest of the world.
Delivery may be delayed for reasons beyond our control. In this case, we undertake to keep the customer informed of the situation.
Items will only be delivered during 5 working days (no deliveries will be made at weekends or on public vacations). Customers are informed that orders placed on the site on Friday afternoon will not be processed until the following Monday.
Delivery costs:
Delivery is free in France and Belgium for orders of €150 or more. For lower amounts, delivery costs are €7.
For the rest of Europe, delivery costs are 15€.
For the rest of the world, delivery costs are 25€.
The Customer is informed that products are delivered by Colissimo or UPS and therefore authorizes Marie Martens to transmit his/her personal data to Colissimo or UPS to enable the latter to deliver the Order to the delivery address provided when the Order was placed.
The Customer is hereby informed that it is his/her responsibility to provide exactly all the details required for the proper routing of his/her Order and delivery of the Items ordered (access code, access specification such as building, floor, etc.).
Delivery is deemed to have taken place as soon as the Order has been made available to the Customer by the carrier. The control system used by the carrier is deemed authentic.
Marie Martens declines all responsibility in the event of loss, theft, deterioration or delay in delivery due to errors or disruptions attributable to the carriers. In such cases, the customer must take the appropriate steps directly with the postal services or the carrier.
HOW TO RETURN YOUR ITEM
The Customer has a period of 14 (fourteen) calendar days from the day following Delivery to indicate that he wishes to exercise his right of withdrawal. After this period of 14 (fourteen) days, the sale is firm and final and no return is possible.
The Customer communicates his/her decision to retract by sending an e-mail to [email protected], in which the Customer specifies his/her surname, first name, Order number and references of the Article(s) he/she wishes to return.
Shipping costs for returns are at the Customer's expense and are non-refundable, unless the item delivered does not conform to the Order. In this case, the Customer must write to [email protected] to receive a prepaid return label.
Marie Martens cannot be held responsible for any loss or damage in transit, and the Customer is therefore advised to use a tracked shipping service. In the event of loss or damage in transit, the Customer should contact the carrier directly.
The return address is :
Marie Moi 7 rue d'Angoulême 78000 Versailles FRANCE
If items are not received at the above address, Marie Martens will not be able to process the return.
Reimbursement is subject to Marie Martens having been able to recover the Articles initially delivered in their original packaging (plastic packaging with the bar code), new, unworn, undamaged or damaged.
Once the returned Articles have been checked, Marie Martens undertakes to reimburse the Customer as soon as possible, and at the latest within 14 (fourteen) calendar days following the date of receipt of the return parcel, using the same means of payment as that used to pay for the Order.
Should the Customer fail to comply with the GCS, Marie Martens will not be able to refund the items concerned.
Refunds are made in Euros. Any additional costs related to the conversion of a foreign currency shall be borne by the Customer.
This return and refund procedure is exclusive of any exchange.
