Delivery & Returns
Delivery:
Packages are generally shipped from France within 2 days of receipt of payment. They are shipped via Colissimo or DHL (for express delivery) with a tracking number.
Return policy:
Deadline: 14 calendar days from the day after delivery
Procedure: The customer must send an email to eshop@marie-martens.com with their first and last name, order number, and item references.
Delivery & Returns
SHIPPING YOUR PACKAGE
Deliveries are made to mainland France as well as internationally. Items in stock will be shipped within a maximum of ten (10) business days after your Order is placed.
Orders are delivered at the Customer’s expense, either to their home or to the address provided by the Customer during the ordering process. It is the Customer’s responsibility to verify the accuracy of the information provided when placing the Order.
Once the Order has been shipped, the average delivery times are as follows:
2 to 5 business days via Colissimo for France and Belgium
5 to 10 business days via Colissimo International or Chronopost International for the rest of the world
Delivery may, however, be delayed for reasons beyond our control. In such cases, we undertake to keep the Customer informed of the situation.
Items are delivered only on business days (no deliveries will be made on weekends or public holidays). The Customer is informed that any order placed on the website on Friday afternoon will not be processed until the following Monday.
Shipping fees:
Shipping is free in France and Belgium for orders totaling at least 200€. For orders below this amount, the shipping fee is 8€.
For the rest of Europe, the shipping fee is 15€.
For the United States, shipping costs are €75
For the rest of the world, shipping costs are determined by quote; please contact us at eshop@marie-martens.com.
The Customer is informed that products are delivered by Colissimo or UPS and therefore authorizes Marie Martens to share their personal data with Colissimo or UPS to enable the latter to ship their Order to the delivery address provided when placing the Order.
The Customer is informed that it is their responsibility to provide all necessary details accurately to ensure the proper routing of their Order and the successful delivery of the ordered Items (access code, access specifications such as building and floor, for example).
Delivery is deemed complete once the Order is made available to the Customer by the carrier. The tracking system used by the carrier is considered authoritative.
Marie Martens disclaims all liability in the event of loss, theft, damage, or delivery delays resulting from errors or disruptions attributable to the carriers. In such cases, the Customer must take the appropriate steps directly with the postal service or the carrier.
HOW TO RETURN YOUR ITEM
The Customer has 14 (fourteen) calendar days from the day after Delivery to notify us that they wish to exercise their right of withdrawal. After this period, the sale is final and binding, and no returns are permitted.
The Customer must notify us of their decision to withdraw by sending an email to contact@marie-martens.com, specifying their last name, first name, Order number, and the item numbers of the Item(s) they wish to return.
Shipping costs for returns are the Customer’s responsibility and are non-refundable, unless the delivered item does not conform to the Order. In this case, the Customer must email contact@marie-martens.com to receive a prepaid return label.
Marie Martens
cannot be held liable for any loss or damage occurring during transit; therefore, the Customer is advised to use a tracked shipping service. In the event of loss or damage during transit, the Customer must contact the carrier directly.
The return address is:
7 rue d'Angoulême 78000 Versailles FRANCE
If the Items are not received at the address indicated above, Marie Martens will not be able to process the return.
A refund will be issued provided that Marie Martens has received the originally delivered Items in their original packaging (plastic packaging with the barcode), in new condition, unworn, and undamaged.
Once the returned Items have been inspected, Marie Martens agrees to refund the Customer as soon as possible and no later than 14 (fourteen) calendar days following the date of receipt of the return package, using the same payment method that was used to pay for the Order.
If the Customer fails to comply with the Terms and Conditions, Marie Martens will not be able to issue a refund for the Items in question.
Refunds are issued in euros. Any additional fees related to foreign currency conversion costs are the responsibility of the Customer.
This return and refund procedure excludes any exchanges.